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From the category archives:

Car Dealer Confessions

New Lexus LS Recall Notice

05.20.2010
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Auction Direct USA Twitter Account Hacked

04.07.2010

Just an FYI to all of our Twitter friends. The Auction Direct USA Twitter account has been hacked. These small-minded spam hacks have changed the name of the account to AuctionDirect11, from AuctionDirect. The spam tweets are NOT coming from us. We apologize for any inconvenience and trust that Twitter will respond quickly and restore [...]

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Car Dealer Confessions…Digging Out.

11.22.2008

Thanks to Paul Rushing for contributing his personal accounts of the retail car business. It’s all about the Benjamins… The used car business is about money, just like all businesses are, and sometimes there are casualties. Customers, dealers and even salespeople lose. I entered the business in 1990 fresh out of the Army and I [...]

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The Best Used Car Advice…Avoid The Scream

08.23.2008

Car Dealer Confessions: The Scream Guest blog post by Jason Lancaster of AccurateAutoAdvice.com. There’s a sales trick known as “the scream” that’s quite popular in the car business, and for good reason – it works. Not quite dishonest (but not quite honest) and not quite lying (but not quite telling the truth), the scream can [...]

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“Switch Them To Used”

07.19.2007

Part 5 of Car Dealer Confessions…By Tug Pullman. I’ve given you an honest look at the inner-workings of a car dealership and may have painted a slanted picture of the people in the industry. Do they deserve a bad rap? Definitely up for debate. So, I thought in this week’s installment I’d (try to) explain [...]

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“Get The Deposit, Head!”

07.09.2007

Part 4 of Car Dealer Confessions…By Tug Pullman.  Most new car dealerships have a very similar infrastructure. The Salesperson greets the customers, shows them the vehicles, takes them for a test drive and begins the paperwork. When the time comes to discuss price and payments, the Salesperson must go to the Desk Manager.  The Desk Manager’s sole function [...]

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Another Late Night at the Car Dealership

06.14.2007

Part 3 of Car Dealer Confessions…by Tug Pullman. Saturdays are the big days at a new or used car dealership. This is the day which makes or breaks your entire week. It’s not uncommon for a car salesperson to sell three or four cars on a Saturday. At this particular dealership, they had a lovely [...]

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Rookie Car Salesman…On The Point.

05.31.2007

Part 2 of Car Dealer Confessions…by Tug Pullman.  When my intensive car dealership training commenced (about 2 days), I was paired with a veteran used car sales person whom they introduced as my “Mentor”. This gentleman enjoyed two hobbies: chewing tobacco and collecting the business cards of Sales People who either quit or were fired. His first [...]

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